Refund Policy

1. Refund Eligibility

Refunds are available under the following conditions:

2. Non-Refundable Items

• Work already completed and approved by you
• Third-party costs (domains, hosting, licenses)
• Custom development after code delivery
• Projects completed as specified
• Change of mind after approving milestones
• Delays caused by client inaction

3. How to Request a Refund

1. Email us at refund@yourcompany.com within 30 days
2. Include your project/invoice number
3. Explain the reason for your refund request
4. Provide any supporting documentation
5. Allow 5 business days for our review

4. Refund Process Timeline

• Acknowledgment: Within 24 hours of request
• Review: 3-5 business days
• Decision: Communicated within 5 business days
• Processing: 7-10 business days after approval
• Credit card refunds: Additional 5-7 days to appear
• Bank transfers: 3-5 business days

5. Partial Refunds

Partial refunds are calculated based on:

• Percentage of work completed
• Milestones achieved
• Time and resources invested
• Third-party costs incurred
• Custom materials created

6. Design Satisfaction Guarantee

7. Special Circumstances

7.1 Emergency Refunds

For documented emergencies (medical, financial crisis):

• Expedited review process
• More flexible refund terms
• Case-by-case consideration

7.2 Non-Profit Organizations

• Extended refund period (45 days)
• More favorable refund percentages
• Additional payment plan options

8. After Refund

Upon refund approval:

• All work stops immediately
• Client materials are returned
• Access to our systems is revoked
• Project files deleted after client backup
• No rights to use created materials

9. Dispute Resolution

If you disagree with our refund decision:

1. Request review by senior management
2. Provide additional documentation
3. Consider mediation services
4. Small claims court (last resort)

10. Contact Us